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The textbook authors identified both drawbacks and benefits of mediated communication. Some researchers suggest that mediated communication alienates users, leads to superficial exchanges, and can damage both physical and emotional health. Other scholars report that mediated communication can better connect individuals, provide for meaningful exchanges, and enhance well-being. Furthermore, the textbook authors report that mediated communication can be beneficial when used in moderation to actively engage with others in ongoing relationships. In what ways does mediated communication enhance relationships and well-being? In what ways does it lead to superficial contacts, alienation, and poor health?